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Ocean Coral Spring · Trelawny · Reception

Bell Captain

Publicada: 2026-10-02

Postularme

Descripción

The Bell Captain plays a key supervisory role in leading the bell staff and delivering exceptional front-of-house service from arrival to departure. This position oversees bellmen, manages luggage operations, maintains lobby standards, and ensures seamless guest welcoming in accordance with corporate standards.

Funciones

  • Supervisory & Team Management:

    • Supervise, train, and motivate the bell team to maintain high service standards.

    • Prepare weekly shift schedules and assign daily duties for bell staff.

    • Verify departmental stationery stock and oversee golf cart operational checks.

  • Guest Experience & Standards Execution:

    • Warmly welcome arriving guests with the institutional greeting: "Feel the Ocean".

    • Identify VIP, Privilege, and Ocean Signature Resorts Premium arrivals, directing them appropriately.

    • Update daily operation boards with occupancy, arrival/departure counts, VIP lists, and resort activities.

    • Assist guests with detailed information on resort facilities, restaurant hours, shows, and local surroundings.

  • Operational & Safety Oversight:

    • Supervise cleanliness, organization, and order across the Lobby, Motor Lobby, luggage carts, and courtesy rooms.

    • Communicate room changes, late check-outs, and special guest requests to Front Desk and relevant teams.

    • Ensure compliance with internal work regulations, uniform policies, and occupational safety protocols.

    • Participate in emergency response brigades and resort sustainability initiatives (Stay Green by Ocean Signature Resorts).